Customer Service Level 2
£30.00
This course covers everything from the fundamental principles of customer service to understanding and anticipating customers’ wants and needs, presented in engaging and interactive segments.
Description
Whether the Derwent Training Level 2 Customer Service e-learning course is used as part of the training for a Level 2 customer service qualification or as a stand-alone course for staff and managers, learners will gain a clear understanding of what good customer service entails and how to deliver it effectively within your organisation.
The course covers everything from the fundamental principles of customer service to understanding and anticipating customers’ wants and needs, presented in engaging and interactive segments.
Areas covered
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
Who is it aimed at?
The course is valuable for staff, managers, and apprentices working in any business. It is also beneficial for learners seeking to obtain a recognised Level 2 qualification in customer service.
Requirements
No prior knowledge needed
Typical Duration
1 – 2 hours
View the fact sheet here.
