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info@derwenttraining.co.uk
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Complaints

If you wish to provide a testimonial for, or congratulate Derwent Training Association, please complete a Complaints, Comments and Compliments form here.

If a learner, or an employer has a comment about their experience at Derwent Training Association, the first thing to do is contact the Trainer and discuss it with them. If your complaint is about a third party, such as an Awarding Organisation we will pass on your complaint to them within 10 working days and keep you informed of any correspondence.

If you would like to make a formal complaint regarding Derwent Training, the training that you are receiving, or about a member of staff, please contact Nichola Zanda, Business Support Manager, on nichola.zanda@derwenttraining.co.uk. Your complaint will be acknowledged within 24 hours and a response will be made within 5 working days, unless you are advised otherwise.

If you are not satisfied with the outcome, you have a right to appeal to the Chief Executive Officer who will respond to you within 10 working days.

You can find Derwent Training’s full Complaints, Comments and Compliments Policy here.