Managing Conflict
£7.00
The Derwent Training CPD Short Course in Managing Conflict is designed to empower your organisation with the skills and confidence needed to navigate and resolve conflict situations effectively.
Description
The Derwent Training CPD Short Course in Managing Conflict is designed to empower your organisation with the skills and confidence needed to navigate and resolve conflict situations effectively.
Participants will gain a comprehensive understanding of workplace conflict, appropriate responses, cultural differences, and various ego types. The course equips learners with knowledge about communication breakdowns, the behavioural cycle, and common behaviour patterns. It also explores a range of models and techniques for managing conflict effectively, while raising awareness of the potential harm that unresolved conflict can cause.
Areas Covered
- Â What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
Who Is It Aimed At?Â
Derwent Training’s CPD Short Course in Managing Conflict is well-suited for employees at all levels within a business and can be seamlessly integrated into the induction process for new hires.
Requirements
No prior knowledge is needed.
Typical Duration
20 – 40 minutes.
View the fact sheet here.
