Managing Conflict
£7.00
This course in Managing Conflict is designed to empower individuals and organisations with the skills and confidence needed to navigate and resolve conflict situations effectively.
Description
In order to reduce the risk of threatening or abusive behaviour in the workplace, it is vital to know how to effectively and confidently diffuse such situations. This e-learning is designed to equip individuals and organisations with the skills and confidence required to effectively handle conflict situations.
Course content
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
Who is it for?
Ideal for all levels of employees within a business and as part of the induction process for new employees. It can also be used as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
Requirements
No prior knowledge is needed.
Typical duration & assessment
20 – 40 minutes.
Multi-choice questions